Financial Services Guide

ACSIS Insurance and Financial Services

Prepared March 2020

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ACSIS Ltd can assist you to obtain insurance to protect your business with surveyors insurance and financial services Australia wide. We are an authorised representative of Steadfast IRS Pty Limited (Steadfast IRS) who are licensed insurance brokers.

This Financial Services Guide (FSG) describes the insurance services that we can provide to you. It also covers how Steadfast IRS and we are paid for those services and how any complaints you may have will be dealt with.

Steadfast IRS, the Licensee, is a Steadfast Group Limited (Steadfast) Network Broker. This relationship is detailed in Steadfast IRS FSG. You can obtain a copy by logging onto

How We Can Help With Your Insurance

If you ask us to facilitate insurance, we will, if required, arrange for you to receive a Product Disclosure Statement (PDS) for the policy you have asked us to facilitate. This PDS describes the main features of the policy. Before deciding whether to obtain the insurance, you should read the PDS to decide if it suits your need, objectives and financial situation.

If you require assistance in obtaining this insurance we can advise you. If personal advice is provided on a retail product a Statement of Advice confirming that Advice will be forwarded to you with your Insurance Certificate.

Distribution Authority

Steadfast IRS holds Australian Financial Services Licence numbered 435538 and has authorised the distribution of this FSG by ACSIS Ltd Corporate Authorised Representative number 255283.

How We Are Paid

We may receive a commission from the insurer for arranging the policy, which is a percentage of the premium less stamp duty, Fire/Emergency Services Levy, GST and any other government charges and levies. The amount of commission we are paid will vary depending on the insurer and may range from 0% to 35%.


Steadfast IRS may also charge you a broker fee, either in lieu of or in addition to commission. The amount of the fee will depend on the complexity of the services we are providing and will be shown on your invoice.


Our renumeration is for the policy period and we are entitled to retain our commission and/or fee, even when the policy has been amended or cancelled.


If we arrange premium funding for you, we may earn a commission from the premium funder. This is usually calculated as a percentage of the premium (excluding government charges, levies and taxes). We become entitled to this commission when you instruct us to arrange or issue a premium funding product.


Our commission rates for premium funding are in the range of 0% to 4.5% of funded premium.


You can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you.

ACSIS Ltd or Steadfast IRS may enter into agreements with a limited number of insurers or premium funders under which they may receive fees or other renumeration, such as profit share for the retention or growth of various insurance portfolios or meeting premium funding targets. The renumeration they may receive from these agreements is variable, and is based on factors such as business retention, the volume of products or funding contracts arranged or the profitability of the portfolio of products arranged.

Products and Services


ACSIS Ltd facilitates the following Spatialcover products for the benefit of its members:
• Business Insurance • Financial Investments • General Property Insurance • Income Protection • Leasing • Life Insurance • Management Liability • Motor Insurance • Professional Fee Facility • Professional Indemnity •Residential • Salary Continuance • Superannuation • Travel Insurance • Workers’ Compensation 



Our services to the Spatial Industry include assistance with:
• Provision of claims services with all insurance products placed through Steadfast IRS.
• Risk Management Seminars & Materials • Policy adjustments • Renewal negotiations • Publications • WH & S Consulting 


Cooling off period

A cooling off period may apply to an insurance policy issued to you as a retail client. During the period you may return the policy. Details of your cooling off rights will be included in the relevant Product Disclosure Statement.



Steadfast IRS may hold a binding authority from an insurer to issue contracts of insurance and to deal with claims on their behalf. When Steadfast IRS arranges insurance under a binding authority they will be acting as the agent of the insurer, and not as your agent. When Steadfast IRS processes claims they will be acting as your agent, and not as the agent of the insurer.



All quotes or recommendations made to ACSIS Ltd members will indicate whether the insurance is being offered subject to a binding authority.


When Steadfast IRS arranges insurances that are not subject to a binding authority, they will be acting as your agent for both, the insurances effected and the claims, and not as the agent of the insurer.


Complaints or Disputes

We will do everything possible to provide a quality service to you. However, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.

If you have a complaint about ACSIS services, you should, in the first instance, contact us on our Member Services number 1800 133 100.

If you have a complaint about service provided to you by Steadfast IRS, Steadfast IRS Pty Limited has a Complaints and Dispute Resolution Procedure which undertakes to respond to your complaint within 15 working days, provided they have all necessary information and have completed any investigation required. Where further information, assessment or investigation is required, they will agree to reasonable alternative time frames with you. You will also be kept informed of the progress of your complaint

To enable review of your complaint by Steadfast IRS Pty Limited please contact the Complaints Manager on telephone number 02 9034 5555 or put your complaint in writing and post to:

Complaints Manager
Steadfast IRS Pty Limited
PO Box 84 North Sydney NSW 2059

If lodging a complaint by mail, please be sure to mark the envelope "Notice of Complaint".

In the unlikely event that this does not resolve the matter or you are not satisfied with the way your complaint has been dealt with, it will then be reviewed as a dispute by CGU within 15 business days.

Following receipt of your dispute, you will be advised by CGU whether the dispute will be handled by them or their External Dispute Body, The Financial Services Ombudsman (FOS).


CGU and Steadfast IRS are members of the Financial Services Ombudsman (FOS).

FOS is an independent body that operates nationally in Australia and aims to resolve disputes between you and your insurer. Your dispute must be referred to the FOS within 3 months of the date of CGU's final decision.

How much will this procedure cost you?

This service is free of charge to policyholders.




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Cyber Risk


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A short note to all members,
the next renewal round for all members is scheduled to begin
in March for the March renewals.
As in previous years the April and May renewals will
follow in due course.
Keep an eye out for the Societies brokers
Network Steadfast, to contact you with the
renewals details and documents.

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