Financial Services Guide
ACSIS Insurance and Financial Services
Prepared August 2014
Click here to download Financial Services Guide
ACSIS Ltd can assist you to obtain insurance to protect your business with surveyors insurance and financial services Australia wide. We are an authorised representative of Steadfast IRS Pty Limited (Steadfast IRS) who are licensed insurance brokers.
This Financial Services Guide (FSG) describes the insurance services that we can provide to you. It also covers how Steadfast IRS and we are paid for those services and how any complaints you may have will be dealt with.
Steadfast IRS, the Licensee, is a Steadfast Group Limited (Steadfast) Network Broker. This relationship is detailed in Steadfast IRS FSG. You can obtain a copy by logging onto www.steadfast-irs.com.au.
How We Can Help With Your Insurance
If you ask us to facilitate insurance, we will, if required, arrange for you to receive a Product Disclosure Statement (PDS) for the policy you have asked us to arrange. This PDS describes the main features of the policy. Before deciding whether to obtain the insurance, you should read the PDS to decide if it suits your need, objectives and financial situation.
If you require assistance in obtaining this insurance we can advise you. If personal advice is provided on a retail product a Statement of Advice confirming that Advice will be forwarded to you with your Insurance Certificate.
Steadfast IRS holds Australian Financial Services Licence numbered 435538 and has authorised the distribution of this FSG by ACSIS Ltd Corporate Authorised Representative number 255283.
How We Are Paid
For facilitating your insurance, we may receive remuneration up to 10% of the premium, for each policy we arrange. This helps fund the activities of ACSIS Ltd.
Steadfast IRS may receive up to 10% of the premium for each policy. The amount varies depending on the type of policy.
Should premiums paid via the Licensee earn interest, the Licensee will retain it.
If we provide general advice in association with a financial service recommendation, you have the right to seek further particulars about any of our remuneration arrangements or other benefits related to that recommendation. We will respond to your request, provided it is made within 14 days of receiving this FSG and, before any financial service identified in the FSG is provided to you.
Products and Services
ACSIS Ltd facilitates the following Spatialcover products for the benefit of its members:
• Business Insurance • Financial Investments • General Property Insurance • Income Protection • Leasing • Life Insurance • Management Liability • Motor Insurance • Professional Fee Facility • Professional Indemnity •Residential • Salary Continuance • Superannuation • Travel Insurance • Workers’ Compensation
Our services to the Spatial Industry include assistance with:
• Provision of claims services with all insurance products placed through Steadfast IRS.
• Risk Management Seminars & Materials • Policy adjustments • Renewal negotiations • Publications • WH & S Consulting
Cooling off period
A cooling off period may apply to an insurance policy issued to you as a retail client. During the period you may return the policy. Details of your cooling off rights will be included in the relevant Product Disclosure Statement.
Steadfast IRS may hold a binding authority from an insurer to issue contracts of insurance and to deal with claims on their behalf. When Steadfast IRS arranges insurance under a binding authority they will be acting as the agent of the insurer, and not as your agent. When Steadfast IRS processes claims they will be acting as your agent, and not as the agent of the insurer.
All quotes or recommendations made to ACSIS Ltd members will indicate whether the insurance is being offered subject to a binding authority.
When Steadfast IRS arranges insurances that are not subject to a binding authority, they will be acting as your agent for both, the insurances effected and the claims, and not as the agent of the insurer.
Complaints or Disputes
We will do everything possible to provide a quality service to you. However, we recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or draw to our attention.
If you have a complaint about ACSIS services, you should, in the first instance, contact us on our Member Services number 1800 133 100.
If you have a complaint about service provided to you by Steadfast IRS, Steadfast IRS Pty Limited has a Complaints and Dispute Resolution Procedure which undertakes to respond to your complaint within 15 working days, provided they have all necessary information and have completed any investigation required. Where further information, assessment or investigation is required, they will agree to reasonable alternative time frames with you. You will also be kept informed of the progress of your complaint
To enable review of your complaint by Steadfast IRS Pty Limited please contact the Complaints Manager on telephone number 02 9034 5555 or put your complaint in writing and post to:
Steadfast IRS Pty Limited
PO Box 125, NORTH RYDE BC, 1670
If lodging a complaint by mail, please be sure to mark the envelope "Notice of Complaint".
In the unlikely event that this does not resolve the matter or you are not satisfied with the way your complaint has been dealt with, it will then be reviewed as a dispute by CGU within 15 business days.
Following receipt of your dispute, you will be advised by CGU whether the dispute will be handled by them or their External Dispute Body, The Financial Services Ombudsman (FOS).
CGU and Steadfast IRS are members of the Financial Services Ombudsman (FOS).
FOS is an independent body that operates nationally in Australia and aims to resolve disputes between you and your insurer. Your dispute must be referred to the FOS within 3 months of the date of CGU's final decision.
How much will this procedure cost you?
This service is free of charge to policyholders.